Introduction

We’re glad you’re here. At Elsa Households, we care deeply about the quality of our products and want you to have full confidence every time you shop with us.

This page explains our warranty in simple terms — what’s covered, what’s not, and what to do if something goes wrong.

1. Warranty Coverage

Every item bought from www.elsahouseholds.com comes with a 12-month limited warranty, starting the day you make your purchase.

We stand by what we sell, but sometimes things don’t go as planned — and that’s where your warranty steps in.

What’s covered:

• Faults caused by production or material issues.

• Manufacturing problems that affect how the item works.

What’s not covered:

• Damage from accidents, mishandling, or poor storage.

• Normal wear — scratches, fading, or small marks that come with use.

• Issues caused by water, heat, or exposure to harsh conditions.

• Repairs done by someone not authorized by Elsa Households.

This warranty belongs to the original buyer only — it can’t be transferred if you pass the item on.

2. How to Make a Warranty Claim

If something stops working properly within the warranty period, here’s how to get help:

Step 1 – Reach Out
Send us an email at info@elsahouseholds.com or call +254 782 451 401.
Let us know your order number, what’s wrong, and attach a few photos or a short video if you can. That helps us assess things faster.

Step 2 – Review
Our team will take a look and may ask you to return the item for checking.
Once we confirm it’s a manufacturing issue, we’ll tell you the next steps.

Step 3 – Shipping
If your claim qualifies, Elsa Households will cover the return shipping.
Please pack the product safely to prevent extra damage in transit.

Step 4 – What Happens Next
Depending on the situation, we will either:

• Repair the product,

• Replace it with a similar one, or

• Send a refund if no replacement is available.

3. When the Warranty Doesn’t Apply

We can’t offer warranty coverage for issues caused by:

• Drops, spills, or other accidents.

• Unauthorized repairs or tampering.

• Prolonged exposure to sunlight, moisture, or chemicals.

• Using the product in ways not intended by the manufacturer.

4. What We’re Responsible For

Our responsibility under this warranty is limited to repair, replacement, or refund — whichever fits best.

We can’t cover indirect losses such as lost income, missed opportunities, or data loss.

5. Keeping Your Warranty Active

To keep your warranty valid:

• Follow the care and usage instructions that come with your item.

• Keep your proof of purchase — receipt, order confirmation, or invoice.

• Avoid fixing or modifying the product yourself or through unauthorized shops.

6. Warranty on Replacement Items

If your product is replaced, the new one carries the remaining warranty from your first purchase or 90 days — whichever lasts longer.
The warranty period doesn’t restart when you get a replacement.

7. Policy Updates

We may update this warranty from time to time as our operations or local laws change.
Whenever we do, the latest version will appear here with a fresh effective date.

8. Contact us

We take pride in our service and want every customer to feel supported.
If a product ever gives you trouble, just reach out. We’ll listen, sort it out, and make sure you’re back to enjoying your purchase as soon as possible.

Elsa Households
 Email: info@elsahouseholds.com
 Phone: +254 782 451 401
Address: Eaton Place, UN Cres Avenue, Nairobi – Kenya