Introduction

Welcome to Elsa Households – we’re happy you stopped by.

When you shop with us or visit www.elsahouseholds.com, you trust us with your personal details, and that trust means everything.
This page explains — in plain language — how we handle, store, and protect your information.

We keep things simple: your privacy stays in your hands, and your data stays secure with us.

1. The Information We Collect

To serve you better, we gather a few kinds of information. Some you share directly, while other bits come from how you use our site.

a. Personal Details

When you sign up, place an order, or contact us, you might share:

• Your name, phone number, email, or delivery address.

• Your M-Pesa number or payment details when making a purchase.

Just to be clear — we don’t keep or store credit or debit card information.
Payments go through verified third-party services that handle everything securely.

b. Technical & Browsing Data

Like most websites, we automatically receive a few anonymous details:

• Your browser type, device model, and IP address.

• Pages you visit, how long you stay, and what brought you to our site.

• Small files (cookies) that help the website remember your preferences.

2. How We Use the Information

Your details help us keep your experience running smoothly and improve what we offer over time.

a. Making Shopping Easy

We use your info to:

• Process orders quickly and send confirmations.

• Offer personalized support when you reach out.

• Remember your preferences so the site feels familiar next time.

b. Updates & Communication

Sometimes we’ll share helpful updates, new arrivals, or promotions — but only if you’ve said yes to that.
We’ll also use your contact details to send important notices, like policy changes or delivery updates.

c. Site Improvement

We track how visitors move through the website to understand what’s working and what needs a little polish.
This helps us design a smoother, faster, and more secure browsing experience.

d. Legal & Safety

We follow local data laws and act fast to prevent fraud, unauthorized access, or any misuse of information.

3. When We Share Information

We don’t sell, rent, or trade your data — that’s not our style.
Sometimes, however, we do work with trusted partners to get your order from checkout to your doorstep.

a. Service Providers

Our partners include secure payment platforms, delivery couriers, and tech support teams.
They only use your data to perform their specific tasks and are bound by strict privacy terms.

b. Legal Requirements

If a court, regulator, or government authority requires us to share certain information, we’ll comply — but only what’s necessary.

c. Company Changes

If Elsa Households ever merges or restructures, your data may transfer with the business — under the same privacy safeguards we stand by.

4. Cookies & Tracking Tools

Cookies are small tools that remember who you are and what you like.
We use them to:

• Keep track of preferences and login sessions.

• Measure how our website performs.

• Show relevant products or offers.

If you prefer not to use cookies, you can change your browser settings.
Just note that some parts of the site might not work perfectly without them.
(You can find more details in our Cookie Policy.)

5. Your Choices & Rights

You have full control over how your information is used.

Here’s what you can do:

• Access or update your personal information.

• Unsubscribe from emails or marketing updates whenever you like.

• Ask for deletion of your data, where the law allows.

• Limit or restrict how certain data is processed.

To make any of these requests, drop us a message at info@elsahouseholds.com — we’ll sort it out promptly.

6. Data Protection

We use secure systems, encrypted connections, and continuous monitoring to keep your information safe.
Even so, no online platform is totally immune to risk — but we take every reasonable step to protect your privacy.

7. About Children

Our services are built for adults, not children under 13.
We don’t knowingly collect information from minors.
If a child’s data ever reaches us by mistake, we’ll remove it immediately.

8. International Data Transfers

If you’re visiting from outside Kenya, your data might pass through systems in Kenya or in countries where our service partners operate.
By using our website, you agree to these transfers — and rest assured, we handle your data with the same care everywhere.

9. Changes to This Policy

From time to time, we may revise this Privacy Policy to reflect updates in law, technology, or how we do business.
When that happens, we’ll post the new version here with an updated Effective Date.
We encourage you to check in occasionally — staying informed helps keep your data protected.

10. Contact Us
Elsa Households
 Email: info@elsahouseholds.com
 Phone: +254 782 451 401
Address: Eaton Place, UN Cres Avenue, Nairobi – Kenya