Introduction

Welcome to Elsa Households (“we,” “us,” or “our”).
We are committed to protecting your privacy and ensuring your personal information is collected, used, and stored responsibly.

This Privacy Policy explains how we handle your information when you visit www.elsahouseholds.com (“the Website”) or interact with our products and services.

1. Information We Collect

We collect both personal and non-personal information to provide and improve your experience.

a. Personal Information

We may collect personal details you provide directly, such as:

• Name, email address, phone number, and postal address when you place an order, sign up, or contact us.

• Payment details, such as your M-Pesa phone number, when completing a transaction.

Note: We do not collect or store your credit or debit card details.
All card payments are securely processed through trusted third-party payment providers.

b. Non-Personal Information

We may automatically collect certain data to improve performance and user experience, including:

• Device and browser details (e.g., IP address, browser type, operating system).

• Pages visited, time spent on the Website, and referring URLs.

• Data from cookies and similar technologies to personalize and enhance your browsing experience.

2. How We Use Your Information

We use your information to deliver, improve, and personalize our products and services.

a. To Provide and Improve Our Services

• Process and fulfill your orders efficiently.

• Deliver customer support and manage inquiries.

• Customize and enhance your shopping experience.

b. For Marketing and Communication

• Send newsletters, promotions, and updates (only if you have opted in).

• Notify you about policy changes, product launches, or special offers.

c. To Improve Website Performance

• Monitor usage trends and analyze visitor behavior.

• Strengthen security and prevent fraudulent activities.

d. For Legal and Security Purposes

• Comply with applicable laws and regulatory requirements.

• Protect our business, customers, and operational integrity.

3. Sharing of Information

We respect your privacy — we do not sell or rent your personal information.
We may share data only in the following cases:

a. Service Providers

With trusted partners (e.g., payment processors, logistics, and IT providers) who help us operate our business.
They are required to handle your data securely and only for authorized purposes.

b. Legal Requirements

When disclosure is necessary to comply with legal obligations, court orders, or government requests.

c. Business Transfers

In the event of a merger, acquisition, or sale of Elsa Households, your information may be transferred to the new entity under the same privacy safeguards.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Store your preferences and enhance navigation.

• Analyze site performance and user trends.

• Deliver tailored content and advertising.

You can control cookie preferences through your browser settings.
Please note: disabling cookies may affect the Website’s functionality.
(See our Cookie Policy for full details.)

5. Your Rights

You have the right to control your personal data. Subject to applicable laws, you may:

• Access & Update: Request access to or correction of your personal details.

• Opt-Out: Unsubscribe from marketing communications at any time.

• Delete: Request deletion of your personal data, where legally permissible.

• Restrict Processing: Ask us to limit the processing of your data in certain cases.

To exercise any of these rights, please contact us at:
info@elsahouseholds.com

6. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration.
While we take every precaution, no online system can guarantee absolute security.

7. Children’s Privacy

Our Website and services are not intended for children under 13 years of age.
We do not knowingly collect personal data from minors.
If we become aware that such information has been provided, we will promptly delete it.

8. International Data Transfers

If you access the Website from outside Kenya, your information may be transferred to and processed in Kenya or other countries where our partners operate.
By using the Website, you consent to these data transfers under applicable privacy protections.

9. Updates to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, services, or legal obligations.
Any updates will be posted here with a revised Effective Date.
We encourage you to review this page periodically to stay informed about how we protect your data.

10. Contact Us
Elsa Households
 Email: info@elsahouseholds.com
 Phone: +254 782 451 401
Address: Eaton Place, UN Cres Avenue, Nairobi – Kenya