Introduction

You’ve reached Elsa Households – think of us as your reliable household partner.

Shopping here should always feel secure, clear, and effortless.
This Payment Policy explains the payment options available on www.elsahouseholds.com and how your payments are processed from start to finish.

1. M-Pesa

Paying with M-Pesa is simple and trusted — one of the most popular ways to complete purchases in Kenya.

How It Works:

• Choose M-Pesa when you’re ready to check out.

• Enter the mobile number linked to your M-Pesa account.

• You’ll be prompted to enter your M-Pesa PIN on your phone.

• Once payment goes through, you’ll receive a confirmation text directly from M-Pesa.

• We’ll also send you a quick email confirming your order with all your purchase details.

2. Visa

You’re welcome to use your Visa debit or credit card — whether you’re shopping locally or from abroad.

How It Works:

• Pick Visa as your payment option.

• Enter your card details on our secure checkout page.

• The payment is processed safely through our trusted payment partner.

• You’ll receive an email as soon as your payment is confirmed, listing everything you ordered.

3. Mastercard

You can also pay with a Mastercard, debit or credit — whichever you prefer.

How It Works:

• Select Mastercard when completing your order.

• Provide your card details on the encrypted payment page.

• Payments are handled through systems that meet top-tier security standards, keeping your data safe.

• Once the transaction clears, we’ll email you an order confirmation.

4. Airtel Money

Prefer Airtel Money? That works too.

How It Works:

• Choose Airtel Money during checkout.

• Provide your Airtel number, the one linked to your account.

• Enter your Airtel Money PIN on your phone when prompted.

• You’ll get a text from Airtel confirming your payment.

• We’ll follow up with an email confirming your order right away.

5. General Payment Terms

All prices on our Website appear in Kenyan Shillings (KES).

Payment must be completed in full at checkout so we can process your order without delay.
We never store your credit card details, PINs, or other sensitive banking information. Payments are transmitted securely using encrypted connections through trusted partners.

If a payment doesn’t go through, the order won’t be finalized — but you can always try again using another payment method.

6. Need Help?

Having trouble with a payment? No worries — reach out to our support team.
We’re happy to help you sort things out quickly.

Elsa Households
 Email: info@elsahouseholds.com
 Phone: +254 782 451 401
Address: Eaton Place, UN Cres Avenue, Nairobi – Kenya