Introduction

Welcome to Elsa Households (“we,” “us,” or “our”). These Terms of Use (“Terms”) explain how you may access and use our website, www.elsahouseholds.com (“the Website”).

By using or visiting our Website, you agree to follow these Terms. If you do not agree with them, please stop using the Website right away.

1. Acceptance of Terms

When you access or use this Website, you confirm that you’re at least 18 years old, or that you have permission from a parent or legal guardian to do so.

If you’re using the Website on behalf of a business or organization, you also confirm that you’re authorized to agree to these Terms on its behalf.

2. Changes to These Terms

We may update these Terms occasionally to reflect changes in our services, policies, or legal requirements.
Whenever we make updates, we’ll post the new version here with a revised “Effective Date.”
By continuing to use the Website after updates are posted, you’re agreeing to the latest version.

3. Using Our Website

a. Permitted Use
You may browse and use this Website for your own personal, lawful, and non-commercial purposes.

b. Prohibited Conduct
You agree not to:

• Break any applicable laws or regulations;

• Infringe on any copyrights, trademarks, or other rights;

• Upload or share harmful software, malware, or viruses;

• Attempt to access restricted areas of our systems; or

• Post anything unlawful, misleading, or offensive.

c. Account Registration
Certain features might require you to create an account. You’re responsible for keeping your login details private and for everything that happens under your account.
If you believe someone else is using your account without permission, please let us know immediately.

4. Intellectual Property

a. Ownership
All materials on this Website — such as text, images, videos, graphics, and logos — belong to Elsa Households or our partners and are protected by copyright and other intellectual property laws.

b. Limited License
We grant you a personal, non-transferable, and revocable right to access and use our Website. You may not copy, modify, distribute, or republish any part of the Website without written consent from us.

5. Content You Submit

a. Your Responsibility
If you share or upload any content through our Website, you’re responsible for what you post. Don’t share anything unlawful, misleading, or that infringes on someone else’s rights.

b. License to Us
By submitting content, you give Elsa Households permission to use, display, and reproduce that content for our business operations. This license is worldwide, royalty-free, and perpetual.

c. Monitoring
We may review or remove content you share if we believe it violates these Terms — though we’re not obligated to do so.

6. Links to Other Websites

Sometimes, our Website includes links to external websites. We don’t control or endorse those sites and can’t take responsibility for their content or privacy practices.
You use any linked site at your own risk.

7. Product Information and Pricing

a. Accuracy
We aim to make sure product details, photos, and descriptions are always accurate and current. Still, mistakes can happen. If something you order isn’t as described, you may return it according to our Returns & Refund Policy.

b. Pricing
All prices are shown in Kenyan Shillings (KES) and include 16% VAT, as required by Kenyan law. Prices may change without prior notice.

8. Orders and Payments

a. Payment Methods
We accept Visa, Mastercard, M-Pesa, and Airtel Money.

b. Order Acceptance
We may decline or cancel an order for reasons such as product unavailability, pricing errors, or suspected fraud.

c. Taxes and Fees
Buyers are responsible for any taxes, duties, or additional fees that aren’t included in the listed price.

9. Limitation of Liability

Our Website and its contents are provided “as is” and “as available.”
To the fullest extent permitted by law, Elsa Households will not be responsible for:

• Any indirect, incidental, or consequential damages related to your use of the Website or our products; or

• Any amount exceeding the price paid for the item in question.

10. Indemnification

You agree to protect and hold harmless Elsa Households, its staff, and partners from any claims, damages, or losses resulting from your misuse of the Website or your violation of these Terms.

11. Termination

We reserve the right to suspend or terminate your access if you breach these Terms or act in a way that harms our operations or reputation.
Sections on intellectual property, liability limits, and indemnification will continue to apply even after termination.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of Kenya.
Any dispute arising from these Terms will be handled through binding arbitration in Nairobi, under the Arbitration Act of Kenya.
The arbitrator’s decision will be final.

13. Other Important Information

• Entire Agreement: These Terms, along with our Privacy Policy and Returns Policy, represent the complete agreement between you and Elsa Households.

• Severability: If any part of these Terms is found invalid, the rest will still apply.

• No Waiver: If we don’t enforce a part of these Terms, it doesn’t mean we waive our right to do so later.

• Assignment: You may not transfer your rights or obligations under these Terms without our written consent.

14. Contact Us
Elsa Households
 Email: info@elsahouseholds.com
 Phone: +254 782 451 401
Address: Eaton Place, UN Cres Avenue, Nairobi – Kenya