Introduction

Welcome to Elsa Households (“we,” “us,” or “our”).
We are committed to providing a safe, seamless, and secure shopping experience.
This Payment Policy outlines the accepted payment methods on www.elsahouseholds.com and explains how your payments are processed.

1. M-Pesa

We proudly support M-Pesa, Kenya’s trusted mobile money platform, for convenient and secure payments.

How It Works:

1. At checkout, select M-Pesa as your payment method.

2. Enter your registered M-Pesa phone number.

3. You’ll receive a prompt on your phone to input your M-Pesa PIN.

4. Once the transaction is complete, you’ll receive an SMS confirmation from M-Pesa.

5. Our system will automatically send you an order confirmation email with your purchase details.

2. Visa

We accept Visa debit and credit cards for both local and international customers.

How It Works:

1. Select Visa at checkout.

2. Enter your card details in the secure payment form.

3. Payments are processed safely through a trusted third-party payment gateway.

4. Once successful, you’ll receive an email confirmation with your order details.

3. Mastercard

We also accept Mastercard debit and credit cards, ensuring flexibility for our customers.

How It Works:

1. Select Mastercard during checkout.

2. Enter your card details securely in the payment form.

3. All transactions are processed via PCI-DSS compliant providers, ensuring top-tier data protection.

4. You’ll receive an email confirmation once your payment is successful.

4. Airtel Money

For your convenience, Airtel Money is also available as a payment option.

How It Works:

1. Select Airtel Money at checkout.

2. Enter your registered Airtel number.

3. Approve the payment by entering your Airtel Money PIN on your phone.

4. You’ll receive an SMS confirmation from Airtel Money.

5. We’ll send an order confirmation email immediately after successful payment.

5. General Payment Terms

• All prices listed on our Website are in Kenyan Shillings (KES).

• Full payment is required at checkout before an order can be processed.

• We do not store your card details, PINs, or any sensitive financial information.

• Payments are processed securely through trusted and encrypted third-party gateways.

• If a payment fails, the order will not be confirmed. You may retry using another payment method.

6. Contact Us

If you encounter any payment issues or need assistance, our support team is here to help.

Elsa Households
 Email: info@elsahouseholds.com
 Phone: +254 782 451 401
Address: Eaton Place, UN Cres Avenue, Nairobi – Kenya