Introduction

Welcome to Elsa Households.
We are committed to providing high-quality products and a dependable delivery experience from our store to your home.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through www.elsahouseholds.com.
Please review the details below before placing your order.

1. General Shipping Information

a. Shipping Destinations

We currently deliver to all regions within Kenya.
At this time, international shipping is not available.
Please confirm that your delivery address is within our service area before completing checkout.

b. Processing Time

• Orders are processed within 1–3 business days after order confirmation.

• Weekends and public holidays are excluded from processing times.

• Once dispatched, you’ll receive a shipping confirmation email with tracking details.

c. Shipping Methods

We offer flexible delivery options to suit your location and urgency:

• Standard Delivery

• Express Delivery

• Same-Day Delivery (available in select areas for orders placed before 12:00 PM)

Available methods will be displayed at checkout.

2. Shipping Costs

a. Standard Shipping

Shipping fees are calculated based on weight, size, and destination.
The exact cost will be displayed at checkout before payment.

b. Express Shipping

Enjoy faster delivery for an additional fee, which varies by location.
Exact charges are shown during checkout or can be confirmed by contacting our team.

c. Same-Day Delivery

Available in select areas for orders placed before 12:00 PM.
Orders placed after the cutoff will be delivered the next business day.

3. Delivery Times

• Standard Delivery: 3–7 business days after dispatch (depending on location).

• Express Delivery: 1–3 business days after dispatch.

• Same-Day Delivery: Delivered by the end of the same day for qualifying orders.

While we aim to meet all estimated delivery times, delays may occur due to unforeseen factors such as weather, courier disruptions, or public holidays.
In such cases, we will notify you promptly.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
You can also track your order by logging into your Elsa Households account on our website.

A signature may be required upon delivery.
If you won’t be available, you can provide alternative delivery instructions at checkout.

5. Failed Deliveries & Returns

• Incorrect Address: Elsa Households is not responsible for delays or non-delivery caused by inaccurate or incomplete addresses. Please verify your details before checkout.

• Missed Deliveries: If delivery fails after multiple attempts, the package may be returned to us. Redelivery may incur an additional charge.

• Unclaimed Packages: Packages returned due to customer inaction may be subject to restocking or additional delivery fees.

6. Damaged or Lost Packages

a. Damaged Items

If your package arrives visibly damaged:

• Please refuse delivery and contact us immediately.

• If you discover damage after accepting the package, notify us within 24 hours.
  We will arrange for a repair, replacement, or refund depending on the issue.

b. Lost Packages

If your order appears to be lost in transit, contact us as soon as possible.
We will work directly with the courier to locate or replace your item promptly.

7. Special Considerations

• Large or Fragile Items: Certain items may require special handling, additional shipping costs, or extended delivery times. These details will be clearly communicated at checkout.

• Remote Areas: Deliveries to remote or hard-to-reach locations may take longer or include additional charges. Customers will be informed before finalizing their order.

8. Contact Us

For any questions or assistance regarding shipping or delivery, please reach out to us:

Elsa Households
 Email: info@elsahouseholds.com
 Phone: +254 782 451 401
Address: Eaton Place, UN Cres Avenue, Nairobi – Kenya