Introduction

Welcome to Elsa Households (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, www.elsahouseholds.com
(“the Website”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website immediately.

1. Acceptance of Terms
By using this Website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
If you are accessing the Website on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Updates to Terms
We may update or modify these Terms from time to time to reflect changes in our services, practices, or legal obligations.
Any updates will be posted on this page with a revised Effective Date.
Continued use of the Website after changes are posted means you accept the updated Terms.

3. Use of the Website
a. Permitted Use
You may use this Website for lawful, personal, and non-commercial purposes only.

b. Prohibited Conduct
You agree not to:
– Violate any applicable laws or regulations.
– Infringe on intellectual property or proprietary rights.
– Upload or transmit malware, viruses, or harmful code.
– Attempt unauthorized access to our systems or networks.
– Post or share unlawful, defamatory, obscene, or misleading content.

c. Account Registration
Some features may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Please notify us immediately if you suspect unauthorized access or use.

4. Intellectual Property
a. Ownership
All Website content — including text, images, graphics, logos, videos, and software — is the property of Elsa Households or its licensors and is protected by copyright, trademark, and other intellectual property laws.

b. Limited License
We grant you a limited, non-exclusive, revocable license to access and use the Website for personal, non-commercial purposes.
You may not copy, reproduce, modify, or distribute any part of the Website without our written consent.

5. User-Generated Content
a. Responsibility
You are solely responsible for any content you post, upload, or share through the Website.
You must not submit content that is unlawful, infringing, or misleading.

b. License to Elsa Households
By submitting content, you grant Elsa Households a worldwide, royalty-free, perpetual license to use, reproduce, and display that content in connection with our business operations.

c. Monitoring
We reserve the right, but are not obligated, to review, edit, or remove user-submitted content at our discretion.

6. Third-Party Links
Our Website may include links to third-party websites.
We do not control or endorse, and are not responsible for, the content, privacy practices, or policies of these external sites.
Use of such websites is at your own risk.

7. Product Information and Pricing
a. Product Accuracy
We strive to ensure all product details, images, and descriptions are accurate and up to date.
However, errors may occur. If a product differs from its description, you may return it in accordance with our Returns & Refund Policy.

b. Pricing
All prices are listed in Kenyan Shillings (KES) and may change without notice.
Prices include 16% VAT, as required by Kenyan law.

8. Purchases and Payments
a. Accepted Payment Methods
We accept Visa, Mastercard, M-Pesa, Airtel Money, and bank transfers.

b. Order Acceptance
We reserve the right to refuse or cancel any order, including due to stock unavailability, pricing errors, or suspected fraudulent activity.

c. Taxes and Duties
You are responsible for any applicable taxes, duties, or transaction fees not included in the purchase price.

9. Limitation of Liability
The Website and all content are provided on an “as is” and “as available” basis, without any warranties of any kind.
To the fullest extent permitted by law:

We are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or products purchased.

Our total liability shall not exceed the amount paid for the product in question.

10. Indemnification
You agree to indemnify, defend, and hold harmless Elsa Households, its employees, partners, and affiliates from any claims, damages, or expenses arising from your misuse of the Website or violation of these Terms.

11. Termination
We may suspend or terminate your access to the Website at any time if you violate these Terms or engage in conduct harmful to us or others.
Provisions regarding intellectual property, limitation of liability, and indemnification will survive termination.

12. Governing Law & Dispute Resolution
These Terms are governed by the laws of Kenya.
Any dispute arising under these Terms will be resolved through binding arbitration in accordance with the Arbitration Act of Kenya, held in Nairobi.
The arbitrator’s decision will be final and binding.

13. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy, Returns Policy, and other legal notices, constitute the full agreement between you and Elsa Households.

Severability: If any provision is deemed invalid or unenforceable, the remaining provisions remain in effect.

No Waiver: Our failure to enforce any right or provision does not waive our right to enforce it later.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

14. Contact Us
Elsa Households
 Email: info@elsahouseholds.com
 Phone: +254 782 451 401
Address: Eaton Place, UN Cres Avenue, Nairobi – Kenya