Introduction

Welcome to Elsa Households.
We’re dedicated to delivering high-quality household products and ensuring every customer enjoys peace of mind with every purchase.

This Warranty Policy explains the coverage, terms, and process for warranty claims on products purchased through www.elsahouseholds.com.

1. Warranty Coverage

At Elsa Households, we proudly stand behind the craftsmanship and reliability of our products.
All items purchased from our Website are covered by a 12-month limited warranty from the date of purchase.

What Is Covered

• Manufacturing defects in materials or workmanship under normal use.

• Functional faults resulting from production errors.

What Is Not Covered

• Damage caused by misuse, neglect, or improper installation.

• Normal wear and tear, including minor cosmetic imperfections (scratches, fading, dents).

• Accidental or environmental damage (such as moisture, heat, or impact).

• Repairs, modifications, or alterations performed by unauthorized persons.

📦 This warranty applies only to the original purchaser and cannot be transferred.

2. Warranty Claim Process

If you experience an issue covered under warranty, follow these simple steps:

a. Contact Us

Reach out via email at info@elsahouseholds.com or call +254 782 451 401.
Please include:

• Your order number,

• A clear description of the issue, and

• Supporting photos or videos of the product.

b. Evaluation

Our support team will review your claim and may request that you return the item for inspection.
We’ll confirm whether the issue qualifies for warranty coverage.

c. Return Shipping

If the defect is confirmed as a manufacturing fault, we will cover the cost of return shipping.
Customers must ensure items are securely packaged to avoid further damage in transit.

d. Resolution

Depending on the findings, we will:

• Repair the product,

• Replace it with a new or refurbished unit, or

• Issue a refund, depending on product availability and the nature of the defect.

3. Warranty Exclusions

This warranty does not cover:

• Accidental damage (drops, spills, impacts).

• Unauthorized repairs or tampering.

• Environmental or chemical exposure (e.g., water, sunlight, corrosion).

• Issues caused by improper use or handling inconsistent with the manufacturer’s instructions.

4. Limitations of Liability

Our responsibility under this warranty is limited strictly to the repair, replacement, or refund of the defective product — at our discretion.

Elsa Households shall not be held liable for:

• Indirect or incidental damages.

• Consequential losses (such as loss of business, data, or profits).

5. Maintaining Your Warranty

To ensure your warranty remains valid:

• Follow all usage and care instructions provided with your product.

• Retain your proof of purchase (receipt, order confirmation, or invoice).

• Avoid unauthorized servicing or modification.

6. Warranty on Replacement Products

Any product replaced under warranty is covered for the remainder of the original warranty period or 90 days, whichever is longer.
Please note: the warranty period does not reset upon replacement.

7. Updates to This Policy

We may update this Warranty Policy from time to time to reflect changes in our operations, suppliers, or legal obligations.
Any revisions will be posted on this page with a new Effective Date.

8. Contact Us
Elsa Households
 Email: info@elsahouseholds.com
 Phone: +254 782 451 401
Address: Eaton Place, UN Cres Avenue, Nairobi – Kenya